Thank you for ordering through Donna Rose! This online store has been created specifically for your team and features custom apparel and made-to-order products.
Please review the information below before placing your order.
All products available through this team store are made to order and include custom printing or embroidery.
By placing an order, you confirm that you have reviewed your product selections, sizing, colours, and any customization details before completing your purchase.
Product photos and mockups are provided as a representation of the finished product. Slight variations in colour, print or embroidery placement, and appearance may occur due to garment sizing, materials, screen displays, and the custom production process.
Product availability is dependent on our suppliers. If an item, size, or colour becomes unavailable after your order is placed, we will contact you to discuss an alternative or refund for the unavailable item. We will not substitute a product without contacting you first.
Once your order is ready, you will be notified by Donna Rose. Pick up will be arranged with you by email for an upcoming ice time.
Please wait until you have received confirmation that your order is ready before picking it up.
If you are unable to attend the arranged ice time, please contact us at in**@*******se.ca to discuss an alternative pickup arrangement.
Since each item is made to order, we cannot accept returns or exchanges for incorrect sizing, ordering the wrong item, or change of mind.
Please review the sizing information provided before ordering. If you have any questions about sizing, fit, product details, printing, or embroidery, please contact us at in**@*******se.ca before placing your order. We are happy to help.
If your item is damaged, defective, or different from what you ordered, please contact us as soon as possible at in**@*******se.ca. Include your name, order information, a description of the issue, and photos if applicable. We will review the issue and work with you to find an appropriate solution.
If you notice an error after placing your order, please contact us as soon as possible.
We will do our best to accommodate changes if possible. Once an order enters production, changes or cancellations may no longer be available.
For questions about products, sizing, printing or embroidery, orders, pickup, or an issue with an item you received, please contact:
We are happy to answer any questions and recommend reaching out before ordering if you are unsure about a product or size.
Information provided when placing an order will only be used as needed to process and fulfill your purchase, communicate with you about your order, and provide customer support.
Payment is accepted via e-transfer to in**@*******se.ca and is used solely for processing your order. We do not store or share payment details beyond what is required to complete the transaction.
Official CVR gear sales, payments, and fulfillment are operated by Donna Rose (donnarose.ca).